Before you bring your Apple IOS Device or Mac product to our store, you will want to follow these steps!

Get your iPhone, iPad, iPod touch, or Mac ready for service
  1. Back up your device.
  2. HaveĀ your Apple ID password ready.
  3. Turn off Find My iPhone where applicable.
  4. Bring your device and any accessories that you need help with.

https://support.apple.com/en-us/HT201557

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